Privacy Policy
Ngā Tāngata Microfinance Trust
At Ngā Tāngata Microfinance Trust (“we,” “us,” “our”), we are committed to protecting the privacy of our clients, donors, and stakeholders. This privacy policy outlines how we collect, use, store, and protect personal information. By engaging with our services, including responding to our online advertisements or subscribing to communications, you agree to the terms outlined in this policy.
Guiding Principles
This privacy policy is based on the following guidelines:
- Transparency in the collection, use, and disclosure of personal information.
- Respect for the rights of individuals to access and control their personal information.
- Commitment to protecting personal data from misuse, loss, and unauthorized access.
The Type of Information We Collect
We may collect the following types of information:
- Personal details such as name, address, phone number, email address, and date of birth.
- Financial information relevant to loan applications or donor contributions.
- Demographic details to help us improve our services.
- Any other information voluntarily provided by clients, donors, or stakeholders.
- Information voluntarily provided through online forms, email, phone, or third-party platforms like Facebook.
- Marketing interaction data (e.g. email open rates, link clicks).
How We Collect the Information
We collect information in several ways, including but not limited to:
- Direct interactions, such as loan applications, donations, or inquiries.
- Online forms or email correspondence.
- Facebook lead ads (including click-to-call, Messenger, and instant form ads).
- Email subscription forms embedded in ads or on our website.
- Third-party service providers (Financial Mentors | Budgeting Services) engaged to support our work (where consent has been given).
- Publicly available sources where appropriate and legally permissible.
Facebook Lead Ads and What We Collect
When you submit your information through a Facebook Lead Ad, we collect the following personal information:
- First Name
- Last Name
- Email Address
- City or Town
This information is used for the following purposes:
- By submitting a form via our Facebook Lead Ads, you consent to receiving marketing communications from us, including updates, newsletters, and special offers.
- You can withdraw your consent at any time by clicking ‘unsubscribe’ in any marketing email or by contacting us directly at support@ntm.org.nz.
Why We Collect Information
We collect information for the following purposes:
- To assess and process loan applications.
- To maintain records of donor contributions and issue receipts.
- To communicate with clients and donors regarding services, events, or updates.
- To send email communications, including newsletters and updates, through Mailchimp.
- To deliver targeted advertisements, including Facebook lead ads.
- To comply with legal and regulatory obligations.
- To improve our services and outreach efforts based on engagement and feedback.
Access and Correction of Information
Individuals have the right to access and correct their personal information. If you would like to request access to or update your information, please contact us at support@ntm.org.nz. We will take reasonable steps to ensure that any corrections are made promptly and accurately.
The Donor Bill of Rights
We adhere to the Donor Bill of Rights, ensuring that our donors:
- Have access to information regarding how their donations are used.
- Receive appropriate acknowledgment and recognition for their contributions.
- Have their personal and financial information handled with confidentiality and security.
- Are informed whether those seeking donations are volunteers, employees, or third-party representatives.
Who We Share Your Information With
We may share your personal information with trusted third-party service providers who help us operate our services. This includes:
- Meta (Facebook) – to deliver lead ads and retargeted advertising.
- Mailchimp – to manage and send newsletters and email communications.
- Analytics providers, payment processors, and database services.
We ensure that all third parties we work with comply with applicable data protection laws and are contractually obligated to handle your information securely.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate or outdated data.
- Request deletion of your personal information.
- Withdraw your consent to receive marketing communications at any time.
To exercise any of these rights, please contact us at support@ntm.org.nz.
Notification of Changes
We may update this privacy policy from time to time. Any changes will be posted on our website, and where significant changes are made, we will notify relevant individuals directly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
For any questions or concerns about this privacy policy, please see contact details below:
Ngā Tāngata Microfinance Trust
www.ngatangatamicrofinance.org.nz
info@ntm.org.nz
PO Box 90464
Victoria Street West
Auckland 1142
New Zealand