Client Stories

A bigger place for the family (ABL)
Tui’s loan application was for a tenancy bond, so that she and her 5 children could move into their own home after 10 months of living with Tui’s parents in a two bedroom house. Because...
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Accident compounds hardship (ABL)
Eileen had been supported by the budgeting service for 18 months. During this time she had consolidated several small debts. She was working 12 hour shifts for a very low wage. Due to her low...
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Selena’s cell phone (ABL)
Selena’s cell phone was only 18 months old, but had not been very durable. It was the only phone in the house and was shared between Selena and her 3 children. A truck vendor called...
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Reducing disability stress (DRL)
Danny had to give up work some years ago, on advice from his doctor. Solvents that were part of his work environment were causing health issues. Before he left work there was not enough time...
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Denise’s car (DRL)
Denise purchased a car in 2004 and it became a nightmare. Around the global financial crises in 2007, the loan was converted into a ROA Loans Company (not real name) loan picking up additional security...
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Debt and more debt (DRL)
Wendy, a Budgeting Adviser (BA), met Peter, a superannuitant, in 2014. Peter accessed food parcels, and received help to visit Work and Income due to his high hardship count. His high needs also meant that...
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Family pressures (ABL)
Julie and her partner have family in New Zealand, and her parents are in Samoa. The Budgeting Advisor (Financial Mentor) came to know Julie’s relations first, and noted their frequent use of high interest credit....
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Sanctions and stress (DRLS)
Tim, a social worker in South Auckland, was working with Jendy because she was unwell and was sole caregiver to 2 children. This case presented with financial issues related to a sanctioned benefit that had...
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Accident compounds hardship (ABLS)
Eileen had been supported by the budgeting service for 18 months. During this time she had consolidated several small debts. She was working 12 hour shifts for a very low wage. Due to her low...
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A child’s access to healthcare and assistance (ABLS)
Moana’s 9 year old child Tina, with hearing difficulties, had an aide in the class to assist her. An unfortunate negative effect of this assistance was that it undermined her confidence and reduced her desire...
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